FAQ

Will The Luxury Bed Collection deliver to me?

We work with local, national, and international shipping companies to provide the best white glove delivery to any location. Where ever you are, we will deliver there.

Does The Luxury Bed Collection have only one kind of bed?

We represent three mattress manufacturers with 22 different models to choose from.

Why horse hair?

Horse hair is the finest and highest quality mattress fill material available. Each strand of horse hair is hollow and acts like a miniature tube that, thanks to microscopic capillaries, absorbs moisture and allows it to evaporate quickly. When the humidity level in the ambient air drops, the horse hair breathes in fresh air and the moisture evaporates. Horse hair mattresses are great for your health. They provide a clean, naturally chemical-free place for you to get your rest.

Can I be allergic to a Hastens or Vispring bed?

All contents of Hastens and Vispring horsehair mattresses are certified to be non-allergenic. The fabrics are 100% natural cotton. If someone has a wool allergy, typically that means a skin irritation to lanolin. Wool is only used inside the beds which should prevent any discomfort to the skin.

What is the life expectancy of an all natural luxury bed?

Our beds should last a lifetime. Hastens beds are warranted for 25 years against breakage and manufacturer defects. No one really knows how long a Hastens bed will last. Vispring offers a lifetime warranty on their beds along with the Vispring Promise. You can have confidence in plans to keep your Hastens or Vispring bed for the rest of your life.

Do I flip my Hastens Mattress?

Hastens beds are filled with natural fibers such as cotton, wool, and horse hair. These materials move about in the mattress conforming to the body and giving supreme comfort and support. As they move around they do in time get out of place. Flipping or massaging the mattress moves the fibers back where they belong. This for all practical purposes resets the mattress. This maintenance will need to be performed on a regular basis to get the maximum comfort and longevity from your Hastens bed. We  offer mattress flipping services for all of our clients. Learn More

Do I flip my Vispring Mattress?

Vispring mattresses do not require flipping, but we suggest it once a year. The special way that Vispring craftsmen tuft and side stitch the mattresses holds all of the natural materials where they belong. They are made with equal amounts of material on the top and bottom of the mattress. That way you can choose to flip your mattress if you would like. We  offer mattress flipping services for all of our clients. Learn More

What is the difference between support and firmness?

Support is directly related to the density and layering of the materials in the bed. A balance between the density of the material and the way that it is distributed throughout the mattress is integral to creating proper support. Both Hastens and Vispring have spent more than a century perfecting the layering of the natural materials within their beds to make sure that you are properly supported while you sleep.

Firmness corresponds to the compression rate of the spring. Each style of bed is available in three different firmness levels. We provide multiple firmness levels so that people of any size or shape can be comfortable in our beds. A correct firmness allows all parts of the body to be correctly supported without the springs creating pressure points  throughout your body. Learn More 

What if my partner and I are different sizes?

We know that not every couple is matched perfectly in every way. If you and your partner are different size, we recommend a split firmness mattress. American standard king size and larger mattresses can be divided into two different firmness levels. Learn More 

How does COVID-19 impact the shopping experience?

Please read our COVID-19 updates.

How do I care for…

Luxury Mattresses:  Vispring Bed Care Guide   Hastens Bed Care Guide

Luxury Linens:    Sferra Care Guide     Pom Pom At Home Care Guide     Christian Fischbacher Care Guide     Modernplum Care Guide

Luxury Down / Pillows:  The Pillow Bar Care Guide

What size beds do you offer? 

Our beds are bespoke. Nearly any size and shape is possible from traditional European and American sizes including twin, xl twin, full/double, queen, Eastern king, and California king to exceptional sizes such as Wyoming king, Texas king, Alberta King, Olympic queen, family beds, extra wide or extra long, Antique or 3/4 beds, even round beds and unique shapes for yachts and jets.

Unique shapes are also available for yachts and jets, along with round beds or unique corners for bed posts, etc.

What custom linen and sheet sizes do you offer? 

Just like our beds, our linens are handmade and can be crafted to any size along with other preferences like being extra shallow or extra deep.